Customer Service Rep For State Of Oklahoma job in Oklahoma City
Customer Service Rep for State of Oklahoma
The functions within this Job family will vary by level, but may include the following:
Reviews and analyzes requests for information and clarification of laws, policies and procedures; provides responses to Inquiries concerning filing requirements, due dates, registration procedures and slmllar data; and conducts research of laws and rules as needed to respond to requests for Information or assistance.
Coordinates with other divisions or units as needed to clarify policies and procedures, determines status of Individual accounts, issue clearances, and resolve problems; routes requests for materials, publ!catlons or Information to appropriate units for processing.
Reviews and edits forms to verify computations, status, and other data; determines reporting requirements based on business activity and related laws.
Reviews records and other data concerning business activity to identify tax accounts that can be closed.
Conducts inventories of publ!cations, forms, supplies and other materials as needed; maintains records, files, reports and other materials.